Illawarra Fly Zip Line Tours

Note

• Once you purchase your voucher, you must pre-book your date and time for your visit
• All details on how to pre-book will be attached to your voucher which you will receive via email once your booking has be completed

Inclusions

• 2.5 hour experience which includes 1 hour of zipline activity
• 5 cloud stations
• 3 flights
• 2 suspension bridges
• Full instruction from qualified guides
• Interpretation on the forest, creatures and history of the Illawarra region
• Access to the Illawarra Fly Treetop Walk – The award winning treetop canopy walk featuring two swaying cantilevers and the 45 metre tall Knight’s Tower

Highlights

• Officially the highest zipline in Australia
• Fly on a series of elevated cable spans and navigate suspension bridges from one tree platform to another
• Guided by trained and experienced Zipline Tour Guides who control all departures and arrivals
• 1.5km walk through the treetops included, 20-30 metres above ground

Time

• This attraction is currently open on weekends only between 10am & 4pm (last entry is at 3pm). The attraction is open 7 days per week between 10am & 4pm during NSW school holidays
• Your Zipline Tour booking is for a specific time & date. You must arrive no later than 10 minutes prior to your scheduled tour time. If your Zipline tour departs after 3pm, please arrive 1.5 hours earlier to ensure you have time to enjoy the area

Duration

• You will need to have 1.5 hours in your day to be able to participate in the Zipline Tour, this is from the time your tour is scheduled to start to your return to the Visitor Centre, as the course consists of 3 cabled Ziplines and 2 cabled Suspension Bridges tucked amongst our beautiful Rainforest
• The 1.5 hour Zipline tour breaks down into a 20-25 minute safety briefing & harness fit with the Guides, a 5-10 minute walk down a medium grade track to get to the start of the Zipline Course, up to 45 minute clipped in enjoying the treetops from a different perspective and remaining with your group from departure to touchdown, and then finally about 10 minute walk back up to the Visitor Centre, or continue directly on to the self-guided Treetop Walk
• If you wish to do the Treetop Walk (which is inclusive of your ticket price) you will need to allow at least 2.5 hours in your day to enjoy both activities
• Please note last entry to the Treetop Walk is 4.15pm, so if you are participating in a Zipline Tour any time after 2.30pm, you will not have time to do the Treetop walk after your Zipline Tour. Therefore, plan to arrive with enough time before your scheduled afternoon Zipline Tour to complete the 1 hour self-guided walk prior to Ziplining

What To Bring

• You are required to wear weather appropriate clothing and fully enclosed, comfortable sporting or walking shoes that will not easily slip off
• Any shoe that has an “open toe” – as well as sandals, thongs, heels – are not permitted
• On rainy days come prepared for the tour wearing wet weather jackets (pants recommended too) and on cold days you must come prepared for the tour wearing warm clothing
• Bear in mind that even over the summer months it may be cool up in the tree canopy. Singlets, skirts will not be suitable attire for the full body harness

Additional Information

• The Visitor Centre has complimentary secure lockers for anything you wish to leave safe and sound on the ground. Anything that you wear (jewellery, watches, glasses, sunglasses) or decide to bring (mobile phones, wallets, keys, cameras, GoPros, asthma inhalers or other medical requirements) on tour are completely at your own risk. If anything falls out of your pocket or you drop anything whilst using it, unfortunately it cannot be recovered from the forest floor. If you have medical needs that require you to bring something, please let us know
• Some compact cameras are permitted (at the discretion of you Guide) and are best attached to your harness with its own wrist strap or kept fitted in a zipped chest or leg pocket due to the harness strap around the waist. Large cameras/video camera are not permitted as this compromises the safety of your flight

Terms And Conditions

Who Can Join This Tour

• The Tour has been designed for persons of good health, that are comfortable of the thought of being at heights, have a reasonable degree of physical ability and a capacity to understand and adhere to basic safety instructions (including understanding English or have a translator on the tour with them)
• The Tour has not been designed for persons;
• Who are beyond the first trimester of pregnancy (risk of abdominal trauma)
• Who suffer from vertigo or extreme fears of heights
• Who have heart conditions
• Who are legally blind, missing limbs or have other limiting disabilities
• Who have ankle, knee, hip injuries that can be exacerbated by performing the landings we require of them (reclined seated position to full weight standing, similar to arriving to the top of a chairlift when snow skiing)
• Who have spinal (including neck) or any other physical conditions that can be exacerbated by harness pressure, twisting or bending, strong/awkward landings
• An individual should seek medical advice from their doctor should there be any doubt as to their ability to safely accommodate any stressors associated with the Zipline Tour
• You will be required to sign a declaration & waiver and you will need to satisfy our terms of trade
• Prior to your booking, it is important for you to consider any health or medical matters that may impact your ability to participate in the tour. Participants who are under the influence of alcohol or drugs will not be permitted to participate in the tour
• Illawarra Fly reserves the right to decline your participation in the tour, if we believe you could put yourself or others into a compromised position as a result of any illnesses or ailments
• Zipline tour participants agree to comply with all requirements of safety, signage and anything other directions as designated by the supplier
• Any non-compliance of such safety, signage and directions, including reckless or careless conduct by Zipline tour participants, may lead to cancellation of participants inclusion in the Zipline activity
• If you are at all unsure about your ability or have restricted mobility, medical conditions or any disabilities which you are concerned about to successfully complete a Zipline Tour, please contact us to discuss your requirements prior to your booking & we’d be happy to help

Weight, Height and Age Restrictions

• Our maximum weight restriction for any single adult is 120kg (fully clothed)
• Our minimum height for children to participate is 105cm (natural) and they must be at least 4yrs old (due to the length of tour time, exposure to weather, toilet needs)
• When a child is between 105cm-120cm, regardless of age, they will need to Zipline as a “Tandem” with an adult due their size. The combined weight of the child and adult must not exceed 120kg together. This decision will always be at the Guides discretion
• Children that are taller than 125cm & over 25kg will most likely be able to Zipline on their own pulley system. This decision will always be at the Guides discretion.
  All children under 13yrs need to be accompanied on the tour by an adult
• Children between 13-18yrs, who can abide by the safety rules, are able to Zipline without adult supervision, however their waiver MUST be signed by a parent/guardian over the age of 18yrs and the parent/guardian MUST attend the safety briefing and remain onsite for the tour duration. This decision will always be at the Guides discretion
• Children between 13-18yrs are unable to be guardians for anyone under 13yrs on tour
• All children under the age of 16 must be accompanied by an adult (18 years or over)

Reschedule Fee

• An optional reschedule fee of $15.00 (per booking) can be paid if;
• You are running late for your tour time on the day of your experience o you have a Change of Mind due to personal circumstances
• You get stuck in traffic and experience considerable delays as a result o the weather conditions are not suited to your personal preference
• By paying this $15.00 Reschedule Fee, you are allowed to make amendments to your tour date & time for anything up to 3 months from date of the original booking. Your new tour date and time is subject to availability
• All reschedules and reschedule enquiries are to be made by contacting Illawarra Fly directly. All Reschedule Fees and reschedule enquiries are handled directly by Illawarra Fly Treetop Adventures and not by any of our 3rd Party Ticket Resellers

Weather

• Illawarra Fly Zipline Tour operates in all weather conditions. Yes, we will go out in the rain & hail
• Tour operations will only be cancelled in extreme weather conditions such as lightning storms, extremely high winds and government declared catastrophic bushfire weather warning days. Tours will be postponed or cancelled at our discretion only
• We will offer an alternative departure date/time in consultation with you if the scheduled tour has been affected by these circumstances. If the weather conditions are not suited to your personal preference, you have the option to pay the $15.00 Reschedule Fee to pick another day for your experience (See ‘Reschedule Fee’ for more information)

Booking Information

• Confirmation in the form of a tour voucher will be received at time of booking
• Upon completion of purchase, please print the voucher and present on day of the experience
• For your information, complete Tour Operator Information including contact details is included on your tour voucher