Puffing Billy Belgrave to Lakeside Return Tickets

Note

• Puffing Billy Railway is required to record the contact details for all guests to ensure contact tracing can be conducted in the event of a coronavirus case being detected. Records are kept electronically for 28 days, before being destroyed. Please ensure you provide the names and contact details of everyone in your party in the Booking Notes section at checkout

• Puffing Billy Railway is required to record the contact details for all guests to ensure contact tracing can be conducted in the event of a coronavirus case being detected. Records are kept electronically for 28 days, before being destroyed. Please ensure you provide the names, contact details of everyone in your party and the date of birth for all Child Fares (0 – 15yrs) in the Booking Notes section at checkout

• Sitting on the Sills has made its long-awaited return!

• Please note upon arrival at Puffing Billy Railways Belgrave station, you will be asked to confirm your child’s age at our booking office. We are required to record the age of any child between the ages of 4-13 years who will be sitting on our sills during their train journey. The purpose of collecting this information is to ensure children are allocated the correct wristband colour for a safe journey.

• Children under 4 years of age are not permitted to sit on the carriage sills and will be given a red wristband to indicate ride restriction.

• Adult supervision is required for children 4-13 years of age when sitting on the carriage sill – this means a maximum of 2 supervised children per adult within arm’s reach.

• Children under 4 years of age are not permitted to sit on the carriage sills and will be given a red wristband to indicate ride restriction.

• Supervised children between 4-13 years of age will be given a green wristband to wear. This indicates the child’s age and helps our friendly conductors know that all children are being correctly supervised.

• All adults travelling with children must maintain the physical ability to monitor and provide supervision at all times.

• Appropriate shoes must be worn if any child between the ages of 4-13yrs wishes to sit with their legs over the sills

• No person will be allowed to sit on the carriage sill after sunset.

• No person will be allowed to sit on the carriage sill during special events (i.e., Day Out with Thomas, Puffing Billy Running Festival)

• PLEASE NOTE Sitting on the carriage sill is only permitted from Belgrave Station to Lakeside Station. Passengers travelling Lakeside Station to Gembrook Station cannot sit on the carriage sill at this time

• Proof of vaccination status required. All visitors aged 12 years and two months and over must be fully vaccinated to enter all indoor and outdoor areas of Puffing Billy Railway. Before you arrive, please make sure you have added your COVID-19 digital certificate to the Service Victoria app or bring printed proof of your vaccination, or applicable medical exemption, with you. Proof of ID will be required when providing a printed certificate

• If you are travelling in a wheelchair, there are limited wheelchair spaces available onboard our heritage carriages. Please call our Customer Service Centre prior to travelling so that we can assist you in accommodating your needs.

Inclusions

• Return train fare from Belgrave Station to Lakeside Station

Exclusions

• Dinner train experiences

Extras

• Grazing Box For 2*

INCLUSIONS

• Chef’s selection of cheese Camembert or Brie
• Tasty Cheese
• Hommus Dip
• Shaved leg ham
• Mild Hungarian Salami
• Kalamata & Stuffed Green olives
• Semi Sun dried tomatoes.
• Box of Water Crackers

ADD ON OPTION:

• Add a picnic blanket

• Make your picnic in the park complete with a Puffing Billy Picnic Blanket, available for pre-purchase in conjunction with a Grazing Box.

These are available to be booked in conjunction with the following return journeys:

• Belgrave to Lakeside return
• Lakeside to Gembrook return

Highlights

• See the scenic vistas of the iconic Dandenong Ranges on board
• Feel the wind in your hair traveling in our heritage open sided carriages
• Step back in time to a bygone era and experience an unforgettable part of Victorian history
• An authentic heritage steam train experience, established in the 1900’s and still running 119 years later
• Engage with knowledgeable and passionate volunteers who help run the railway
• Travel over four historic timber trestle bridges during your journey along Puffing Billy’s original mountain track

Time

• 10 am FRIDAY TO SUNDAY Departure from Belgrave to Lakeside and Return trip departs Lakeside at 12.30pm. Arrives Belgrave at 1.05 pm.
• 11am MONDAY TO THURSDAY Departure from Belgrave to Lakeside and Return trip departs Lakeside at 2 pm. Arrives Belgrave at 2.50 pm.
• 11:15 am FRIDAY TO SUNDAY Departure from Belgrave to Lakeside and return trip departs Lakeside at 2 pm. Arrives Belgrave at 2.50 pm.
• 12.45 pm FRIDAY TO SUNDAY Departure from Belgrave to Lakeside and Return trip departs Lakeside at 3:15 pm. Arrives Belgrave at 4.10 pm.
• 2:15 pm FRIDAY TO SUNDAY Departure from Belgrave to Lakeside and Return trip departs Lakeside at 4:10 pm. Arrives Belgrave at 5.05 pm.
• Timetables are subject to change.
• Timetables are subject to seasonal variation and may differ during the Victorian school holidays and on public holidays (please refer to the departure times listed on your booking confirmation).
• Timetables are subject to change

Departure Location

• Belgrave Station: 1 Old Monbulk Road, Belgrave, VIC, 3160
• Lakeside Station: Emerald Lake Park – Emerald Lake Road, Emerald, VIC, 3782

Additional Information

• A fitted face mask covering your nose and mouth must be worn during your visit to Puffing Billy Railway in all indoor areas, including in our carriages, apart from when eating and drinking, or if medically exempt
• Please note, the mandatory wearing of masks is subject to change by the Victorian
  Government and visitors will be expected to adhere to the rules that are in place at the time. Visitors are required to have a mask with them at all times
• Puffing Billy Railway is required to record the contact details for all guests to ensure contact tracing can be conducted in the event of a coronavirus case being detected. Records are kept electronically for 28 days, before being destroyed
• Due to the heritage nature of the carriages, only folding or narrow prams can be accommodated through the narrow carriage doors
• Guide/Assistant dogs are the only dogs permitted on the train
• Puffing Billy has gone cashless. Visitors must bring their bank card on the day to make contactless payments
• Where selected advertised items cannot be secured or are out of stock, an item close to the original product will be provided
• Whilst every attempt is made to honour all bookings, PBR reserves the right to alter menu, events, timetables or locomotives without prior notice

SAFETY NOTICE

For safety reasons, passengers must abide by the following regulations:

• Do not stand, walk, sit or lay on the railway tracks!
• Do not open the carriage doors on the non-platform side of the train
• Do not open the carriage doors whilst the train is moving
• Smoking is not permitted on the train, platforms or under any roofed areas

Cancellation Policy

• Cancellations within 24 hours of the confirmed train departure, or failure to arrive for the departure, will result in a 100% loss of the ticket price.
• Whilst every attempt is made to honour all bookings, the operator reserves the right to alter events, timetables or locomotives without prior notice
• Trains and events will NOT be cancelled due to inclement weather
• On declared days of TOTAL FIRE BAN in the Central Zone or the whole State of Victoria, steam locomotives will not run, instead the train will be operated with a diesel locomotive
• On declared Fire Danger Rating days of Extreme or Code Red in the Central Zone or the whole State of Victoria, the operator will close with no trains running
• Should the operator be unable to run this train or an event, they will endeavour to transfer your booking to another date. However, if this is not possible, a full refund will be given. In this instance, they will notify you of the cancellation by email and/or phone as soon as possible

Booking Information

• Confirmation in the form of a tour voucher will be received at time of booking
• Upon completion of purchase, please print the voucher and present it on day of the
  experience. We also accept digital copies presented on a mobile device.
• Availability was accurate at the time of booking, however, is subject to change due to circumstances out of our control
• For your information, complete Tour Operator Information including contact details is included on your tour voucher
• We strongly suggest reconfirming your booking with the tour operator within 24 hours of making your booking and prior to making other travel arrangements
• If you are travelling in a wheelchair, there are limited wheelchair spaces available onboard our heritage carriages. Please call Puffing Billy’s Customer Service Centre prior to travelling so that we can assist you in accommodating your needs.
• Whilst every attempt is made to honour all bookings, PBR reserves the right to alter menu, events, timetables or locomotives without prior notice. Where selected advertised items cannot be secured or are out of stock, an item close to the original product will be provided